If you wish to be successful in any business, you have to learn how to handle angry and disgruntled customers, who may not have received the level of service that they expected from the company that you are representing.
Before you devise a plan to cope with these difficult situations, it is important to try and understand the viewpoint from both sides. You are the initial point of contact with the angry customer and they are expressing their concerns about the company and not about you as an individual.
In this episode of OutboundersTV learn the techniques on how to handle the most difficult type of customer, “the irate one’s” , we are giving four tips that will keep you on the game towards a successful call center career!
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Wag Ka Ng Umiyak by Gary Valenciano